Return & Refund Policy
Last Updated: 1-May-2026
At W2 Luxuries, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be:
- Unused and unworn
- In original condition
- In original packaging
Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
- Used or worn jewelry
- Hair accessories once used
- Keychains once used
- Items damaged due to misuse
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
- We will arrange a replacement or refund
Return Process
- Contact us at [your email/phone] with your order details
- Wait for return approval and instructions
- Ship the item back (if applicable)
Note: Return shipping charges may apply unless the issue is from our side.
Refund Process
- Once your return is received and inspected, we will notify you.
- If approved, your refund will be processed to your original payment method.
- Refunds typically take 5–7 business days to reflect, depending on your bank/payment provider.
Order Cancellation
- Orders can be canceled before dispatch only.
- Once shipped, cancellation is not possible.
Our Promise
We ensure every product is carefully checked and packed so it reaches you in perfect condition.